Customer Hub Communities

Communities help you go from push to pull, from content marketing to community convening. Enable your customers to become participants and producers of knowledge. Gain a deeper understanding of their pain points.

Empower Channel Sales

  • Connect resellers, distributors, and partners to increase sales
  • Enable partners to share best practices and new innovations

Improve Customer Success

  • Help customers help each other through a culture of collaboration
  • Gain insight into your customer’s passions, interests and pain points

Connect Customers and Prospects

  • Build deeper customer relationships with peer-to-peer interactions
  • Enable customers to give feedback and share their recommendations

Build a Community for All Stakeholders

  • Engage your employees, contractors, partners, resellers, and clients in one place
  • Collaborate with any member of your ecosystem

Social Customer Engagement

  • Allow customers to engage with you and each other, anywhere, anytime, on any device
  • Curate content to become the trusted source for innovation for your customers

Tool Integration

  • Infuse communities with any tools you use to empower customers from video conferencing tools,, surveys or training resources
  • Unite your technology ecosystem by offering clients a one-stop engagement shop

Personalize the Experience

  • Context matters. BraveNew lets you tailor the experience clients have based on who they are and what they need
  • Use role based controls to segment your customers and prospects experience

Customization and Branding

  • Communities can be customized without needing engineering resources
  • Host communities using your own URL and brand identity

Highlight Subject Matter Experts and Super Users

  • Your customers are experts – empower their voice and role in the community
  • Enable an authentic trusted conversation

Use Topics to Highlight Emergent Knowledge and Trends

  • Create and Curate content around topics to meet the real time needs of your customers and prospects
  • Through topics, learn about the passions and interest of your customers and prospects