Knowledge is one of the most critical assets in an enterprise. It exists from the highest level to the most granular. It encompasses such questions as “How do I excel at my position?” to “How do I use Dropbox?” Yet companies often do not identify the location of relevant knowledge throughout the organization and facilitate it being shared to the proper individuals.
Back in 1999, David Gurteen, a knowledge management consultant, defined knowledge in the organization as “know-how” and “know-why.” He cited the example of a cake. Its molecular constituents are data; its ingredients are information; its recipe is knowledge. You can know the molecular constituents and the ingredients but without the recipe you can’t make it.
So how does the organization gather all of this know-how? How do they identify, capture, evaluate, retrieve and share all that they need? How do they create a knowledge-sharing community in their organization?Read More »