Concept: "Knowledge Management"

2016: The Year to Reconsider the 70:20:10 Model in Learning

70-20-10 Learning Model

I’ve been involved in the learning field for over a decade and the content and knowledge sharing industry for even longer. Each year, I enjoy reading those inevitable “trends to watch in the upcoming year” blogs and articles as they often clarify the impact of market shifts that have been experienced but not yet fully articulated. Each year I resolve to write a “trend” blog of my own…and it goes the way of other New Year’s vows. Well this year, albeit in February, I’d like to write about one trend that I’m seeing that all involved in learning should consider as they formulate their 2016 plans: the reconsideration of the 70:20:10 model of learning in the enterprise.

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The APS Knowledge Inventory: A Wise Investment

APS Knowledge Inventory 01

Knowledge is one of the most critical assets in an enterprise. It exists from the highest level to the most granular. It encompasses such questions as “How do I excel at my position?” to “How do I use Dropbox?” Yet companies often do not identify the location of relevant knowledge throughout the organization and facilitate it being shared to the proper individuals.

Back in 1999, David Gurteen, a knowledge management consultant, defined knowledge in the organization as “know-how” and “know-why.” He cited the example of a cake. Its molecular constituents are data; its ingredients are information; its recipe is knowledge. You can know the molecular constituents and the ingredients but without the recipe you can’t make it.

So how does the organization gather all of this know-how? How do they identify, capture, evaluate, retrieve and share all that they need? How do they create a knowledge-sharing community in their organization?

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