Over the past fifty years, the professional workforce has become more informal. On the popular show “Mad Men,” set in a 1960s advertising agency, everyone dresses, speaks and holds meetings in a far more formal style than most offices, even those on Wall Street, in today’s world. No episode has featured a "casual Friday" or "a dial-in number for the telecommuters".
However, Mad Men has also showcased a powerful and integral component of today’s professional learning environment: informal learning. One secretary will show several other how to use the new electric typewriters, or a seasoned sales representative will explain the nuances of closing the deal to a more junior one. In 1968, those informal conversations and learning moments happened and then disappeared into the ether. Today those exchanges might have occurred in a company’s online community, a wiki or even a series of tweets. And they would have been recorded, measured and saved. In 2013, informal learning has become more formal.Read More »